At Retourkoop.nl, we strive to provide a seamless and enjoyable shopping experience for all of our customers. Therefore, we would like to inform you about our warranty and repair policies so that you can store with us with confidence.
30-day cooling-off period
We understand that sometimes it can be difficult to buy a product online without having held it in your hands first. That's why we offer a standard 30-day return period with a money-back guarantee. If you are not satisfied with your purchase, you can always contact us.
Standard 180-day warranty
At Retourkoop.nl, we believe in the quality of our products. That's why we offer a standard 180-day warranty on technical defects of the product. If a problem arises within this period, we are ready to solve it as quickly and efficiently as possible.
Repair/replacement
Of course, it is never fun when a product breaks down. If a product does have a technical defect within 180 days, please contact us as soon as possible. We will do our best to solve the problem, whether it is a repair or replacement of the product.
Manufacturer's warranty
Many products still carry a manufacturer's warranty. Although this warranty is often not the full 2 years as with new products, it usually applies from the date of manufacture. For those brands where this applies, we list the warranty date on our website. If you notice a defect after 180 days and want to make use of the manufacturer's warranty, you can contact the manufacturer directly.
If you have questions about warranty or repair, we are always here to help. Our goal is to make your shopping experience as hassle-free and enjoyable as possible. So don't hesitate to contact us if you need help with anything.
