Our webshop specializes in offering returned products. These are items that have been returned by customers after purchase. We offer these products at discounted prices, which gives customers excellent value for money while contributing to sustainability by reusing products.
Returned products are items returned by customers after purchase. These products may have been returned for various reasons, such as wrong size, color, or simply because the customer changed his or her mind.
Buying returned products works just like buying new products from our online store. Each returned product is carefully inspected and tested to ensure that it functions properly. Product condition and any damage or defects are clearly indicated in the product description. Simply add the products to your cart, checkout and have them delivered to your home.
There are several reasons to choose returned products:
Each returned product is carefully inspected and tested to ensure that it functions properly. Any damage or defects will be clearly indicated in the product description.
This varies by product. By default, we use a stock photo from the manufacturer with each product. When a product has traces of use which we think may influence the purchase, we will take our own photos to show any traces of use or damage. This way you can get a good idea of the product you are considering buying. We strive to be as transparent as possible so that you know exactly what to expect with your purchase.
Yes, we offer a 180-day limited warranty on all products. Should a problem arise within this period, you may return the product at no charge for repair or possibly replacement if this is not possible. This warranty is only for damage not caused by misuse.
Warranty terms for returned products depend on several factors: the type of product, the time since the original purchase, and the policies of the particular manufacturer. While some products retain their original manufacturer's warranty, others fall outside this term. It is important to note that warranties vary; some manufacturers offer up to a 2-year warranty on purchases through Returnbuy.com, based on the date of purchase. Others base the warranty on the date of manufacture. In some cases, the manufacturer's warranty expires because you are not the first buyer.
Regardless of these variables, for your peace of mind, we provide a standard 180-day warranty on all purchases from Returnbuy.com.
For specific warranty details, we recommend contacting the manufacturer directly. If we have a specific agreement with a manufacturer regarding warranty, it will be clearly indicated with the product in question.
Placing an order is easy:
We accept several payment methods, including iDeal, credit cards (Visa, MasterCard, etc.), Bancontact, and Sepa bank transfer. It is also possible to pay in arrears with Klarna. Please see our payment page for a full list of available options.
It is possible with us to pay afterwards with Klarna within 30 days. In addition, it is also possible to pay with your credit card.
Yes, it is absolutely safe to share your credit card information with us. Our website uses SSL encryption to ensure that any information you provide remains secure and private. In addition, we do not store any credit card information on our servers.
Customers have the right to return a product within 30 days of receiving their order, provided the product is returned in the same condition with the original packaging if present. Please refer to our returns page for detailed information.
Go to the returns page on our website, follow the instructions in our returns portal. Here you can choose with which carrier you want to send the return. For example, you can use the smart labels of Post-nl or DHL so you do not have to print anything.
You can exchange a product within 30 days of receipt. To do so, please contact us by phone or email, found on our contact page. In most cases the exchange
is free of charge, but this may depend on the specific product and purchase price.
We are sorry to hear that your product did not arrive in good condition. We would like to resolve this for you. Please contact us and include your order number. Pictures of the product can help us better assess the situation. You do not have to worry about shipping costs; we will take care of them.
Unless the product is defective or wrongly delivered, the return costs are for the customer. It is possible to use our return labels through our return portal we charge €6,95 for this per label. We advise to use a traceable shipping method. It is also possible to deliver the package to us in Utrecht. Or send it to us with your own carrier.
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Enter the discount code in the designated field during checkout and the discount will be automatically applied to your order.
Although we don't have a magic wand for discount codes, we always conjure up the lowest prices on the Internet for you! For this, you don't need a code.
You can contact our customer service team at [email protected] or call us at (+316 4822 1392).
Our customer service is open Monday through Friday, 9 a.m. to 5 p.m.
Current opening hours can be found at the bottom of the website. Within these times it is possible to pick up the package even if you have just ordered it.
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