At Retourkoop.nl, we strive for a seamless and enjoyable shopping experience for all our customers. Therefore, we would like to inform you about our warranty and repair policy so that you can shop with confidence.
30 days to change your mind
We understand that it can sometimes be difficult to buy a product online without having held it first. That's why we offer a standard return period of 30 days with a money-back guarantee. If you are not satisfied with your purchase, you can always contact us.
Standard 180-day warranty
At Retourkoop.nl, we believe in the quality of our products. That's why we offer a standard 180-day warranty on technical defects of the product. If a problem occurs within this period, we are ready to solve it as quickly and efficiently as possible.
Repair/replacement
Of course, it's never fun when a product breaks down. If a product shows a technical defect within 180 days, please contact us as soon as possible. We will do our best to solve the problem, whether it concerns a repair or replacement of the product.
Manufacturer's warranty
Many products still have a manufacturer's warranty. Although this warranty is often not the full 2 years as with new products, it usually applies from the date of production. For the brands to which this applies, we state the warranty date on our website. If you notice a defect after 180 days and want to make use of the manufacturer's warranty, you can contact the manufacturer directly.
If you have any questions about warranty or repair, we are always ready to help you. Our goal is to make your shopping experience as smooth and enjoyable as possible. So don't hesitate to contact us if you need any help.