Retourkoop.nl is an online store specializing in returned products. These are items that customers have returned after purchase. We offer these products at reduced prices, so you get great value for your money and contribute to sustainability by encouraging reuse.
Returned products are items that customers send back. This may be because, for example:
Many of these products are barely used or even still in new condition.
Value
You can purchase quality products at a fraction of the original price.
Sustainability
By purchasing returned products, you help reduce waste and contribute to a more sustainable, circular economy.
Transparency
We are always clear about the condition of the product. Where necessary, we take our own photos of signs of wear or damage, so you know exactly what you are buying.
Warranty & cooling-off period
Every returned product is carefully inspected and tested. We check whether the product functions properly and assess its external condition. We clearly state any damage or defects in the product description.
That varies per product.
This gives you a fair and clear picture of what you are buying. We strive for maximum transparency.
For each product, we state the following in the description:
If we believe that signs of wear and tear could influence your decision, we add our own photos. This allows you to accurately assess what you are purchasing.
That depends on the status of your order.
Yes. After placing your order, you will automatically receive an invoice by email.
You can use this for your records or, if applicable, your business accounting.
We will do our best to ship your order as soon as possible.
You can find the most up-to-date information about delivery times during checkout and in the shipping confirmation.
First, check the track-and-trace code to see what the current status is. If the status remains unclear or something is wrong, please contact our customer service department. We will immediately start an investigation with the carrier and ensure that your order is still delivered or that we offer a suitable solution.
Each product page clearly states the condition of the product, such as new, like new, or used.
We always mention:
When necessary, we add real photos of the product. That way, you know exactly what you are buying and there are no surprises.
Yes. We offer a 180-day warranty on all our products.
If something goes wrong within this period and it is not due to misuse, you can return the product to us free of charge for:
The manufacturer's warranty depends on several factors, such as:
Sometimes a product retains its full manufacturer's warranty, sometimes only part of it, and in other cases it has expired (in part) because you are not the first buyer.
Important to know:
Whatever happens:
At Retourkoop, you always receive a standard 180-day warranty on your purchase.
For specific questions about manufacturer warranties, we recommend contacting the manufacturer directly. If we have made a special agreement with a manufacturer, we will clearly state this with the relevant product.
Ordering is very easy:
You can pay with us using, among other things:
Please note: Paying later with Klarna is no longer possible.
For the most up-to-date payment options, you can always check our payment page.
Yes. Our website uses SSL encryption, so all your data is sent securely and encrypted.
In addition, we do not store store any credit card details on our own servers.
That depends on the status of your order.
Orders are usually shipped within 1–2 business days.
In addition:
If you place your order on a business day before 3 p.m., your order will be shipped the same day.
The delivery time also depends on the carrier.
During checkout, you will always see the most up-to-date delivery time, and you will receive your track-and-trace code in the shipping confirmation.
We ship with reliable parcel services such as PostNL, DPD, or another suitable carrier. During checkout, you will see exactly which shipping options are available for your order.
You have the right to return your order within 30 days of receipt.
Terms and conditions:
For the full terms and conditions, please refer to our returns page.
For example, you can use smart labels from PostNL or DHL, which means you don't have to print anything.
Yes, you can return a product within 30 days of receipt .
Please contact us by email or phone (details can be found on the contact page).
In many cases, exchanges are free of charge, but this may depend on the product and the purchase price.
That is not the intention, of course – we are happy to resolve this for you.
In such cases, we will of course cover the shipping costs.
You can also choose to:
Click on "Account" or ‘Register’ on our homepage.
Fill in the requested information and follow the steps to create your account.
In our privacy policy, we explain:
You can find the complete policy on the privacy policy page of our website.
Go to the login page and click on "Forgot your password?".
Enter your email address and follow the instructions in the email you receive.
First try:
Is the problem still there? Just reach out to us via our contact page, and we'll help you figure it out.
The exact steps vary depending on the browser, but generally it works like this:
After that, it may help to restart your browser and reopen the page.
That way, you'll always be the first to know about promotions and great deals.
During checkout, you can enter the "discount code" .
The discount will then be automatically applied to your order.
We don't have a magic wand 🪄 for secret discount codes yet...
But we always conjure up the lowest prices on the internet for you – and you don't need a code for that.
We are available Monday through Friday from 9:00 a.m. to 5:00 p.m.
On Saturdays, opening hours or pick-up options may vary.
Always check the current times at the bottom of the website or on Google.
Yes, that is often possible.
Are you closer than the message indicates?
In many cases, we can still pick up the package for you.
Please note that this may take a few minutes.
Yes, in most cases we also ship to Belgium. During checkout, you will automatically see whether shipping to your address is possible and what the associated shipping costs are.
Yes, companies can order from us without any problems. You will automatically receive an invoice with VAT details. Do you have larger quantities or business requirements? Please contact us — we are happy to help.
